Help desk redefined with effitrac Service Request Management Software!
Do you have a compatible system to manage your service requests? Take your service request management activities to the next level with effitrac.
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Why effitrac Service Request Management Software?
Transitioning from a simple model of a help desk to ticket management software, businesses have to concentrate on various factors such as addressing the service catalog to handling the line-of-business. Our ITIL-enabled ITSM system would enable you to handle the service requests from your clients without any hurdles.
What makes us special?
Handle every kind of service requests
Right from password reset to complex technical requests, manage and keep track of every service requests in a streamlined fashion.
Request categorization tool
Segregate the service requests based on priority and risks. Categorize the high priority tasks, allot the requests to the concerned team and set reminders for the same.
Reduce unwanted approval workflow
Include standard pre-approved workflows that could result in the reduction of the number of requests, thus saving your time and efforts. Set an organized workflow which your team can rely upon.
Real-time reports and insights
May it be generating reports for compliance purposes or to track the progress, generate reports at a tap. Resource management and team management would get simplified in this manner.
Mobile App
- Get access to your service requests anywhere, anytime.
- Manage your team and get accurate data on pending requests to immediately take necessary actions.
- Improve your ROI, team coordination and simplify your business activities with effitrac Service Request Management Software.
What makes us unique and powerful?
We are the Mavericks in providing the right solution that is flexible and adaptable to your business. Gain these factors after enabling our service request management software
- Handle multiple service requests at a single, centralized platform
- Never miss out on any requests. Know who, when and how your team is working on the service requests
- Address any issues related to the service request while you are on the go with our Mobile App
- Improved service request handling = More satisfied clients
- Translate your service requests into an opportunity to build your customer trust with effitrac.